Shipping and returns – My Ella Boutique

Shipping & Returns

At ELLA Boutique, we take pride in offering an exceptional luxury shopping experience, from the moment you place your order to the day your chosen pieces arrive at your doorstep. Below, you’ll find all the details regarding our shipping and returns policy, crafted to ensure your satisfaction and convenience.

Shipping Information

Each order placed on my.ellaboutique.co.uk is handled with the utmost care and attention. We aim to dispatch all orders within 3 working days of receipt, using a fully trackable courier service. You will receive updates every step of the way, allowing you to follow your parcel’s journey.

For those seeking a more expedited service, please contact our Customer Care Team at customercare@ellaboutique.co.uk, and we will do our best to arrange an express delivery.

Customs Fees

Please note that for orders shipped outside of the UK and EU, customs charges may apply. These costs are the responsibility of the recipient. Should you wish to return your order, any customs fees incurred by ELLA Boutique to receive the item back will be deducted from your refund.

Returns Policy

At ELLA Boutique, we understand that sometimes an item may not be quite right. We are pleased to offer returns or exchanges under the following conditions:

Return Request: You must submit a return or exchange request within 7 days of receiving your order by emailing customercare@ellaboutique.co.uk. Please include your order number and a brief explanation of your request.
Approval & Timeframe: Once your request is approved, you will have strictly 3 working days to return the item. Please be aware that any returns received outside of this timeframe will not be accepted.
Condition of Goods: Items must be returned in their original, unworn condition, with no signs of wear or damage. Items showing any signs of use will not be eligible for a refund and will be sent back to you.
Shipping Costs: Return postage is at the customer’s expense, and shipping costs are non-refundable. We recommend using a tracked, insured shipping service as you are responsible for the safe return of the item until it reaches our offices.
Exchanges: Exchanges are dependent on stock availability. If an exchange is not possible, a refund will be processed according to the policy outlined above.

Final Sale

Please note that items marked as FINAL SALE are non-returnable and non-exchangeable.

Refunds Process

Once your returned item has been received and inspected, we will notify you via email regarding the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

If for any reason you experience delays with your refund, we recommend checking with your bank or credit card provider as processing times may vary.

For further assistance, please contact our Customer Care Team at customercare@ellaboutique.co.uk.

Shipping Returns

To return your product, please send it to the following address:

ELLA Boutique

39 Marylebone Ln, London W1U 2NP, United Kingdom

Ensure that your return is sent via a trackable shipping service to safeguard against loss in transit. We cannot be held responsible for lost or delayed items.

Gift Returns

If your item was marked as a gift at the time of purchase, you will receive a gift credit for the value of the returned item. Once the return is processed, a gift certificate will be issued to you. If the item was not marked as a gift, we will refund the original purchaser, who will be notified of the return.

At ELLA Boutique, we are committed to providing you with a seamless, luxurious experience. Should you have any further questions or require assistance, our Customer Care Team is here to support you every step of the way.

Thank you for choosing ELLA Boutique.