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Terms & Conditions

Terms & Conditions

Last updated: 9 March 2026

These Terms & Conditions govern your use of my.ellaboutique.co.uk and any purchases made from Ella Boutique.

1. About Us

Ella Boutique
39 Marylebone Ln, London W1U 2NP, United Kingdom
Email: customercare@ellaboutique.co.uk

2. Acceptance of Terms

By using this website or placing an order, you agree to these Terms & Conditions and our Privacy, Cookie, and Shipping & Returns policies.

3. Products and Pricing

  • All products are subject to availability.
  • We reserve the right to update prices, descriptions, or availability at any time.
  • We make reasonable efforts to ensure product images and descriptions are accurate; minor variations may occur.

4. Orders and Payment

  • Your order is accepted when you receive an order confirmation and payment is authorised.
  • We may refuse or cancel orders in cases of suspected fraud, pricing errors, stock issues, or misuse.
  • If payment is taken for a cancelled order, we will issue a refund.

5. Delivery

Delivery times are estimates and not guaranteed. Customs duties and import charges (where applicable) are the customer’s responsibility unless stated otherwise.

6. Returns and Refunds

Returns and refunds are governed by our Shipping and Returns Policy. Items must be returned in original condition in line with policy timeframes.

7. Accounts and Website Use

  • You are responsible for keeping account credentials secure.
  • You must not use the site for unlawful, abusive, fraudulent, or harmful activities.
  • We may suspend accounts or access where misuse is detected.

8. Intellectual Property

All website content (text, images, design, trademarks, and logos) is owned by or licensed to Ella Boutique and may not be copied or reused without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Ella Boutique is not liable for indirect or consequential losses. Nothing in these terms excludes liability where exclusion is unlawful.

10. Governing Law

These Terms are governed by the laws of England and Wales. Courts of England and Wales will have jurisdiction, unless mandatory consumer law provides otherwise.

11. Changes to Terms

We may update these Terms at any time. The latest version is published on this page and applies from the publication date.